Frequently Asked Questions
Everything you need to know about shopping pre-loved style.
How do you determine the condition of vintage items?
Each piece undergoes a rigorous inspection. We categorize items from 'Excellent' (no visible flaws) to 'Good' (minor vintage wear), and provide detailed descriptions and photos of any specific character marks.
What is your return policy for vintage clothing?
We offer a 14-day return window for store credit or refunds, provided the security tag remains attached and the item is in its original sent condition.
How can I be sure the item will fit me?
Vintage sizing varies significantly from modern standards. We provide exact measurements in inches for every garment; we recommend comparing these to a similar item you already own.
Are all items professionally cleaned before shipping?
Yes, all Rebalance Vintage items are professionally laundered or dry-cleaned using eco-friendly methods to ensure they arrive fresh and ready to wear.
Do you ship internationally?
We ship worldwide. International delivery typically takes 7-14 business days, and shipping costs are calculated at checkout based on your location.
Are the items authentic vintage?
Absolutely. Our curators specialize in era-specific construction and labeling to ensure every piece is a genuine vintage original, typically ranging from the 1970s to the early 2000s.